If you suspect a member of breaching a Dogs Australia or Dogs West Rule or Regulation, Dogs West have a robust Complaint Process to ensure all cases meet procedural fairness and the Association requirements.

Below is a flow chart outlining the process.

Some important aspects to lodging a complaint are:

- No anonymous complaints can be accepted (either by telephone, mail, or email)

- General complaint enquiries must be in email or writing.

- Complaints must be submitted by the complainant. Third-Party complaints cannot be accepted.

- Complaints must be received on the Dogs West Complaint Form available on the website and at Dogs West events.

- If you are a member of an ANKC Ltd Member Body, a lodgement fee is required for a complaint to be forwarded to the Compliance Officer (see Regulation A42 for full details). All breaches at an event should be lodged at the time of the incident.

- When the complaint is upheld, the lodgement fee will be returned to the complainant.

- Disputes relating to the sale of dogs often do not involve Dogs West. These disputes should be resolved via Consumer Protection WA or via the legal system.

Find the Complaint Form here.