From March 3rd our office Hours are changing.

New office hours

Monday, Wednesday & Friday – 9:00am to 5:00pm

The office will not be open on Tuesdays or Thursdays.

Telephone Hours

Monday to Friday – 9:00am to 4:00pm

As part of a review of administrative operations and identifying ways to strengthen our services to members, Governing Council has supported changes to the admin office access hours. These changes will be introduced on a 6-month trial basis from Tuesday 3 March 2026.

The primary purpose of this trial is to allow our team to undertake focused, team-based activities — including training, special projects (such as a review of existing forms), and collaborative process and procedure reviews — all aimed at improving efficiency and enhancing service delivery.

On Tuesdays and Thursdays, phones will continue to be attended from 9:00am to 4:00pm. However, at times calls may be diverted to an answering service (monitored by Reception) to accommodate training sessions, special projects and team meetings.

The mailbox will be cleared at 4:00pm on Tuesdays and Thursdays, with items processed on the following Wednesday or Friday.

Importantly, there is no change to Member access to the grounds, and the Alpha Dog Shop will continue to operate as usual.

We welcome constructive feedback via email during this trial period as we continue working to support our Members in a changing environment.